FAQ

On a Windows PC

Symptom: The msi-file for ‘Learn Greenlandic 1’ cannot be downloaded using Internet Explorer.
What to do: Go to your settings and turn off your ‘Smartscreen Filter’, or use another internet application.

Symptom: The programme cannot find the ‘lessons’ folder during installation of module 2 as an ISO-file on a PC
What to do: You most likely try to install the programme from ‘Learn Greenlandic 2.app’. Instead you should click the folder ‘Learn Greenlandic 2 (Windows)’ and try from ‘Learn Greenlandic 2.exe’.
Note that on versions of Windows older than Windows 8 you cannot install the ISO-file directly. On such machines you will have to burn the ISO to a physical dual-layer DVD and install from the DVD-drive or set up a virtual DVD-drive to run the programme from. Here is a step-by-step instruction to setting up a virtual drive https://www.howtogeek.com/howto/windows-vista/mount-an-iso-image-in-windows-vista/.

Symptom: The programme runs on a PC but no sound.
What to do: You most likely have issues with your Windows Media Player. Open Media Player to check whether sound is activated. You may try to play any audio file to find out whether it works or not.

Symptom: The programme has no video.
What to do: LearnGreenlandic is not compatible with the newest version of Xvid. You will find the proper version from the ‘Learn Greenlandic’ download. Uninstall your Xvid. Then re-install ‘LearnGreenlandic’ and answer that you do not have the adds needed for running the programme, or re-install the Xvid only.

On a Windows PC or Mac

Symptom: License key is not accepted after purchase via PayPal
What to do: Observe that you get TWO messages from PayPal after purchase. Document one is named ‘Notification of payment received’. That is just your receipt. You will not need it during installation, whereas the other one named ‘PayPal Payment Completed’ is the one that contains your license key. If you happen to run in the PayPal transaction number from document one you are heading for problems. It won’t work!! Identify instead the real license number from document two. If you cannot find document two you should check your spam folder or send a mail to support@learngreenlandic.com straight away.

On a Mac

Symptom: The programme cannot be installed due to security issues.
What to do: Go to you settings (security & privacy) and allow the installation of the programme.

Symptom: The programme cannot find the ‘lessons’ folder during installation of module 1 as an ISO-file on a Mac
What to do: You most likely try to install the programme from ‘Learn Greenlandic.app’ or ‘Learn Greenlandic.exe’. Instead you should try to download the ISO-file again, put it on your desktop, click the ISO itself and install from there.

Symptom: The programme has no video.
What to do: LearnGreenlandic is not compatible with the newest version of DivX. You will find the proper version from the ‘Learn Greenlandic’ download.
Uninstall your DivX. Then re-install ‘LearnGreenlandic’ and answer that you do not have the adds needed for running the programme, or re-install the correct DivX only.

Contact us at support@learngreenlandic.com if you run into problems.