FAQ

Symptom: The programme runs on a PC but no sound.
What to do: You most likely have issues with your Windows Media Player. Open Media Player to check whether sound is activated. You may try to play any audio file to find out whether it works or not.

Symptom: Programme cannot find the ‘lessons’ folder during installation of module 2 as an ISO-file on a PC
What to do: You most likely try to install the programme from ‘Learn Greenlandic 2.app’. Instead you should click the folder ‘Learn Greenlandic 2 (Windows)’ and try from ‘Learn Greenlandic 2.exe’.
Note that on versions of Windows older than Windows 8 you cannot install the ISO-file directly. On such machines you will have to burn the ISO to a physical dual-layer DVD and install from the DVD-drive or set up a virtual DVD-drive to run the programme from. Here is a step-by-step instruction to setting up a virtual drive https://www.howtogeek.com/howto/windows-vista/mount-an-iso-image-in-windows-vista/

Symptom: Programme cannot find the ‘lessons’ folder during installation of module 1 as an ISO-file on a Mac
What to do: You most likely try to install the programme from ‘Learn Greenlandic.app’ or ‘Learn Greenlandic.exe’. Instead you should try to download the ISO-file again, put it on your desktop, click the ISO itself and install from there.

Symptom: License key is not accepted after purchase via PayPal
What to do: Observe that you get TWO messages from PayPal after purchase. Document one is named ‘Notification of payment received’. That is just your receipt. You will not need it during installation, whereas the other one named ‘PayPal Payment Completed’ is the one that contains your license key. If you happen to run in the PayPal transaction number from document one you are heading for problems. It won’t work!! Identify instead the real license number from document two. If you cannot find document two you should check your spam folder or send a mail to support@learngreenlandic.com straight away.

Symptom: The video streams stop working on a newer Mac after update of DivX
What to do: You will have to roll back your DivX one version. LearnGreenlandic is not compatible with the very newest version of DivX. You will find the proper version from the LG download. A few versions of Mac are pretty choosy and deny you the right to rollback the DivX version. In that case you must uninstall the existing DivX manually BEFORE installing the suitable one. You will most likely have to change your security settings (systemindstillinger – Sikekrhed og anonymitet – Unlock the padlock – Tillad Programmer fra ‘Alle’). Contact us at support@learngreenlandic.com if you run into problems.