Video Display Issue (Windows)

We have been notified by several people that there is a problem displaying displaying video, and so far all signs point towards it being the “Mobile Intel(R) 4 Series Express Chipset Family” that simply cannot handle the OpenGL video that the program uses.

We are still looking for a solution to this issue, but hope to have something working soon.

In general, if the program does not show video, these steps should be taken:

  • Install the latest Windows Service Pack
  • Install the latest Windows Media Player
  • Install the latest DirectX
  • Install the latest driver for your graphics card, from the vendor’s site. The Windows Update drivers often lack OpenGL.

If all that fails, please send us a dxdiag debug dump:
Start -> Run -> dxdiag -> Save All Information -> save the file and send it as attachment to

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